Letter from the Board Chair and the President & Chief Executive Officer
Committed to excellence
We view excellence through a wide lens of community impact for the 24,537 people we serve and through their achievements, one person at a time. In April we celebrated 120 years of that impact and those achievements. We are proud of this longevity and mindful of the commitment it requires.
Author Ronnie Oldham defines excellence as "the result of caring more than others think is wise, dreaming more than others think is practical, and expecting more than others think is possible."
In that spirit, our Board of Directors this year adopted a new strategic plan for 2017-2019, with the theme Commit to Excellence. The Board also reaffirmed our commitment to diversity, equity and inclusion, highlighted on the next page.
This report shares four stories that illustrate how we are living our commitments to excellence and diversity, thanks to your support, your interest and your partnership.
Exceptional Care — We profile Johana, full of hope for her future after graduating from high school. We learn how Gregory gained self-reliance with the help of his mentor. Chris now has dignity where he works and lives. Marcia is safe and secure as an older adult.
Vibrant Culture — Our size and diverse services are nurturing a vibrant culture where the "whole is greater than the sum of the parts." You will meet some of our 800 colleagues, and those who have earned special recognition on page 15.
Strong Stewardship — We again ended the year with a positive operating margin, which enables us to make key investments in our mission. We are ever vigilant of the enormous and increasing pressures on sustainability.
We trust that our care, our culture and our stewardship will allow us to go on, and on and on in helping America's most vulnerable gain self-reliance, dignity and hope.
President & Chief Executive Officer