2018 Report to the Community (2018 Fiscal Year)
STRENGTH OF COMPASSION
Thank you for investing your time to learn about Volunteers of America – Minnesota and Wisconsin. In Fiscal Year 2018 we provided a wide array of services for more than 25,000 people. In each one, we witnessed the strength of compassion.
As a faith-based organization, compassion is an action verb for us, to reflect God’s love through caring and empathy. Our compassion shows up in stories of hope for Lydia as she built a new life at our Avanti residential treatment center, stories of dignity for people with special needs in Milwaukee, and stories of self-reliance for Tynessia and her Amicus friend Debbie.
Our cover photo illustrates the strength of compassion at our Bar None residential treatment center, where youth from 10 to 18 receive care to help them recover from and manage the trauma in their young lives. Bar None residents this year also embraced a deeper spiritual component, a story we tell on pages nine and 10.
Compassion is the foundation for our strategic priorities: exceptional care, a “One VOA” culture, and strong stewardship.
We achieved an overall client satisfaction rating of 93 percent this year, a measure of the quality of our care. The colleagues featured in this report exemplify our “One VOA” culture, especially Dorothea Harris on page five and Dori Young on page seven. Our strong stewardship results position us to keep investing in compassion and the communities we serve.
Your support for our mission makes all this possible! Please stay engaged.
President & Chief Executive Officer
We achieved a client satisfaction rating of 93 percent this year.