Helping America's most vulnerableā„¢

Case Management Q&A

Frequently asked questions

How can Children’s Mental Health Case Management services help families?

Raising children with mental health issues can be extremely stressful for families. Parents (or guardians) may not always know what services are available, where to access the services, how to initiate services or how to fill it out needed paperwork, and how to manage and negotiate with services providers. A Children’s Mental Health Case Management Program case manager can help a family with all aspects of navigating and accessing necessary services.

How often do Children’s Mental Health Case Management case managers meet with families?

A Children’s Mental Health Case Management Program case manager will meet with the parents (or guardians) and child at least once per month for a minimum of one-hour to maintain services. In times of stress or crisis, the case manager can meet more often depending on the need. Case managers will reach out to families by phone weekly and call providers as needed.

How do families access Children's Mental Health Case Management through Volunteers of America of Minnesota?

Referrals can be made by calling the intake phone at 952-945-4168 or faxing referral information to 888-526-2781.

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