RSVP — Greater Twin Cities Q&A

Frequently asked questions

I don't get around as well as I did previously. Can I still be an RSVP member?

Yes. There are several types of volunteer opportunities available for people who would like to work from home.

Where is my travel reimbursement check?

Checks are processed quarterly and are mailed approximately 45-days after a quarter's cut-off date. Checks may take up to two months after the end of the quarter to be received by the volunteer. For example, checks for the quarter ending June 30 should be received by the volunteer around the end of August. Our fiscal quarters are divided as follows: January–March, April–June, July–September and October–December.

Contact us if it's been more than two months since the quarter ended and you haven't received your deposit.

I just received my travel reimbursement and I think the amount is wrong.

Contact us, so we can look into it.

How do I claim mileage?

You may claim mileage to and from your official RSVP Station. If you drive as part of your volunteer service, e.g., deliver meals, you may claim that mileage as well if the Station does not cover the cost. Drivers should record the number of miles. Bus riders should record the bus fare in dollar amounts. If you want mileage reimbursement, you must fill out and sign the mileage reimbursement request form each month. If you volunteer at more than one Station, a separate report form should be used for each volunteer Station. If you do not want reimbursement, do not include mileage or bus fare on any forms you submit to your Station or to RSVP — but please do submit your hours.

How do I submit my hours or mileage?

Each month, either turn them in (on the required forms with your signature) at your site -- or mail, fax or scan and email them directly to the RSVP office. Please make sure you have a supervisor's signature if you are claiming mileage and submitting the form yourself. Forms without signatures and dates: yours and the supervisor's, cannot be processed.

When are the forms due?

The forms are due by the 10th of the month following the month of service. For example, June's forms are due July 10th.

I volunteer at several RSVP sites. May I put them all on the same form?

No, please fill out a separate form for each site.

I forgot to turn in my time sheets for the last three months. May I still send them in?

Yes, please do! Your hours will still be counted, but mileage submitted after the quarter's deadline cannot be reimbursed.

As an RSVP member, can I get volunteer credit for any location where I volunteer?

No, you should only report hours and travel reimbursement for official RSVP stations or RSVP-sponsored special events. If you're unsure if a volunteer position qualifies, ask your volunteer supervisor, or contact the RSVP office.

Why should I submit hours if I don't request travel reimbursement?

You need a record of your volunteer hours to validate dates of service when a supplemental insurance claim is necessary. Additionally, hours of service are used in progress reports to demonstrate the impact that RSVP members have on our community effectiveness to our funding sources.

I forgot to turn in my timesheets for the last three months. Can I still send them in?

Reports of hours served, without a travel reimbursement request can be accepted late. However, travel reimbursement requests must be submitted by the 15th of the following month. For example, forms for June's volunteer activity are due not later than July 15th. Our fiscal quarters are divided as follows: January–March, April–June, July–September, October–December.

Can I request travel reimbursement for more than one site a month?

Yes, you can claim up to a total of 100 Miles for mileage reimbursement or $35 for reimbursement for Other types of transportation, including bus fare, Metro Mobility, Taxi, Uber, Lyft, etc.

What is the mileage reimbursement rate?

The mileage reimbursement rate is determined each quarter by dividing each quarter's budgeted funds by the number of eligible miles submitted for reimbursement.