Our professional expertise, high standards and ethics assure the highest level of service.
Our care managers are experienced, licensed professionals who receive recurrent training on issues essential to providing high quality general and geriatric care management services. Additionally, we adhere to the Minnesota Board of Social Work and the National Association of Professional Geriatric Care Managers standards and ethics to maintain the highest level of service for our clients and their families. By combining our professional expertise, high standards and ethics with respect and compassion, we effectively collaborate with our clients and their families to provide solutions, relief, and peace of mind.
We can affect positive change.
Whether it’s identifying unmet needs, facilitating services, completing interventions, moderating family decision making, navigating medical systems, or advocating on behalf of an older adult, we have the broad experience to effectively partner with older adults and their families to achieve solutions even the most complex situations.
We take a personalized, holistic approach.
When assessing older adults, resolving problems, and identifying appropriate solutions to meet needs, we examine the individual’s entire state of affairs, not just one aspect of their life. We evaluate their medical health, physical, cognitive and emotional functioning, legal and financial issues, as well as consider support systems including family, friends, church, doctors, lawyers, home services, and others. We seek the underlying causes of unusual and problematic behaviors and situations. This approach helps us recommend the most effective care solutions for our clients and their families.
We balance individual goals and values with meeting basic needs and concerns for safety.
We respect individuality and advocate for each older adult to live in accordance with their unique personal goals and values, and balance this with meeting basic needs and concerns for safety. We work carefully to identify this balance, so that we are not being over-protective or under-protective in our recommendations and service provisions. We endeavor to reduce risk while also enhancing quality of life for the individual, which includes avoiding premature nursing home moves and overly prescriptive care plans
We are experienced moderators, mediators and liaisons.
We are experienced professionals and are not scared away by difficult clients, family dynamics or situations. We use assertive, yet positive, communication techniques which assist older adults and their families in reaching consensus for important care giving decisions.