Our Commitment to Community

All of us at Volunteers of America MN/WI are thinking of you -- the people we serve, volunteers, partners, supporters and neighbors.

We provide vastly different services in over 100 communities.

Our plans and responses during the COVID-19 pandemic vary in each location.

We continue to follow all policies and procedures that are recommended by the Centers for Disease Control and our local health officials across our organization.

Staying Positive: At Volunteers of America MN/WI, we “go where we are needed and do whatever comes to hand,” showing compassion, integrity and perseverance. 

Below is a sampling of what we've been doing in our service areas to meet this challenge. Please contact the specific service area you're interested in for specific updates or email us at info@voamn.org. Stay safe and be well.

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Community Family Supports will continue to leverage technology to meet the needs of their communities, while following recommendations from the Minnesota Department of Health and the Centers for Disease Control (CDC). – Updated Monday, March 16


Amicus Reconnect - Beginning June 2, Amicus Reconnect will be open Tuesdays, Wednesdays and Thursdays from 9 a.m. to noon and 1 p.m. to 3 p.m. Limited clients will be allowed in at one time. Those arriving to the Amicus office when it's full will be asked to leave and return at another time. Masks and other protective items will be available as needed.  Those needing hygiene kits and bus passes, may contact Jacquie Esparza at 612-277-3002. For all other services, please contact Mary Maas at 612-277-3009. - Updated Tuesday, May 26

Residential Re-Entry Centers are temporarily discontinuing in-person visitors, outside food orders, and all social movements other than home visits to approved release residence. Additionally, groups facilitated within our centers by volunteers and drop-offs of items for anything other than necessities will be discontinued. As a precautionary measure, all residents will be subject to regular daily temperature testing and screening for symptoms of COVID-19. Approved existing employment will continue and outside religious services may be continued, but extra verification of services will be conducted. – Updated Friday, March 13 


Senior Congregate Dining is continuing to serve hot meals but bringing in diners to retrieve their meals one at a time and observing social distancing. Please see our Senior Nutrition page for more information and current menus as we adapt to comply with MPHA visitor restrictions without service disruption to residents. Contact 952-945-4156 for specifics on how each building is being impacted.Updated Monday, April 6

RSVP wellness classes are suspended until further notice and staff will be working remotely. Volunteers are encouraged to follow the guidelines provided by your site. RSVP supports your decision making regarding your volunteer service and your health needs. Staff are still available via phone and email. Updated Tuesday, March 31

Park Elder Center Adult Day Programs are suspended until further notice in compliance with Mayor Jacob Frey's executive order closing all Adult Day Centers in Minneapolis effective 5 p.m. on March 18. Updated Tuesday, March 30

The Center for Excellence in Supported Decision Making (CESDM) will continue to serve their community remotely. Contact 952-945-4174 or cesdm@voamn.org. --Updated, Thursday, March 26

Culturally Responsive Caregiver Support and Dementia Services is suspending in-person services such as caregiver support groups, senior breakfast, and all other events for at least 30 days. In-person outreach activities, trainings and home visits will also be suspended. We are encouraging the use of online meeting technology, phone conferences and other media as an alternative whenever possible. For more information contact the Helpline: 952-945-4034Updated Saturday, March 14

Care Options Network is adjusting their 10 upcoming SeniorCare Guidebook Socials. The socials are located at senior living communities across the metro and are the annual distribution point for the Guidebooks and Senior Housing Directories. Care Options is either cancelling the events or offering distribution options which will be safe for their users. Updated Friday, March 13


VOA High School began its fourth quarter on April 6. Teachers, students and their families paused breifly to celebrate the completion of Quarter 3 despite these turbulent times. Quarter 4 begins with a commitment to online learning and teachers and students alike are working to adapt to learning in a whole new way, establishing Google Classrooms and more. Check out the VOA High School page for more information. –Updated Monday, April 6


Vona Center for Mental Health will continue all mental health care services via telemedicine beginning Monday, March 23 until further notice. New referrals will still be accepted and can complete initial paperwork remotely. The mainline will continue to be answered during regular business hours. Contact 763-225-4052 for assistance. --Updated Thursday, March 19


Our Housing sites are restricting visitor access to all properties, including Monroe Village, Nicollet Towers, Oxbowl Bend, North Park Plaza and High Pointe I & II in Rochester. Group activities are cancelled until further notice and residents have been discouraged from congregating in common spaces. Property management is providing masks and other protective materials as they become available and posting CDC and local health official guidelines in common spaces. Updated Thursday, April 16 


Minnesota and Wisconsin are encouraging visitors to call their loved ones, instead of in-person visits for the time being. They are also replacing outing activities with fun, in-home activities or walks outside, as weather permits. SPSN is also limiting resident appointments to only those that are medically necessary. Updated Saturday, March 14

SPSN Staff with children are proactively seeking options for taking care of kids who are out of school, sometimes pooling resources to avoid service interruption to our SPSN residents. Updated Saturday, March 14


Our Youth Residential Services are limiting visitors and outings for residents. Staff is educating residents about CDC guidelines and following protocols for long-term care facilities as recommended by the CDC and Minnesota Department of Health. -Updated, April 16


To protect and support our staff providing care on the frontlines we are in urgent need for: N95 respirator masks/protective clothing/gloves/hand sanitizer/homemade "source control" facemasks for everyday preventive measures

Contact us at info@voamn.org to connect about providing PPE to our frontline staff.