Helping America's most vulnerableā„¢

Protective Services Staff

Anita Raymond, LISW, CMC

Anita Raymond is a licensed independent social worker and certified care manager with Volunteers of America where she is the Program Manager of Protective Services; Care Management and Consultation Services; and the Center for Excellence in Supported Decision Making where she serves as Project Director of this US DHSS Administration for Community Living Elder Justice Grant funded program. In this capacity, Anita is also the convener of WINGS MN (Working Interdisciplinary Network of Guardianship Stakeholders). Anita earned her Bachelor's Degree in Social Work from the University of Wisconsin at Whitewater and her Masters in Social Work from Augsburg College in Minneapolis and has over 30 years of professional experience in geriatric social work. Anita is committed to quality and strives to ensure clients and their support systems have the best possible outcomes, in the least restrictive manner. Anita is a strong advocate for ethical practice and is passionate about serving the most vulnerable citizens: frail, cognitively impaired, and at-risk older adults and people with intellectual or mental health disabilities.

Anita is an active member of the MN Association for Guardianship and Conservatorship (MAGiC) and has served on the Executive Board in various positions including President, Conference, Communications, and Journal Chair, and is currently the Standards Chair. Anita is a member of Aging Life Care Association and the MN Elder Justice Center. Anita has completed the Gunderson Lutheran Medical Foundation's Respecting Choices course and qualifies as an Advance Care Planning Facilitator.

Anita is a frequent presenter to community and professional groups on topics including: guardianship and conservatorship, alternatives to guardianship and conservatorship, vulnerable adults and maltreatment, client autonomy and self-determination/dignity of risk, planning for incapacity, advance directives, supported decision making, and more.

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Kathleen Carlson, LSW

Kathleen Carlson is a licensed Social Worker with Volunteers of America Protective Services program through the Center for Excellence in Supported Decision Making. Kathleen earned her bachelor's degree in Social Work through Saint Cloud State University. Kathleen has over 8 years of experience working in the skilled nursing environment as both a long-term care social worker and most recently as Director of Social Services.

Kathleen's passion lies in advocating for adults to maintain autonomy with a focus on dignity, quality of life, and the safest yet least restrictive options for each individual. Kathleen is also passionate about being a resource to professionals serving vulnerable adults as well as families and interested parties. She continuously strives to empower individuals to make the most appropriate and informed decision.

Kathleen's role with the Center for Excellence in Supported Decision Making will include assessment of adults with questionable-decisional capacity and support formal and informal decision-makers so they'll be engaged, effective and person centered.

Kathleen is an active member on the MASWA board where she holds the position of Education Chair.

Kathleen Carlson

Staff awards



Anita was a recipient of the Governor of Minnesota’s 2004 Age Odyssey Award for exemplary service, leadership and advocacy. In 2008, Anita was a recipient of the Shelley Joseph-Kordell Award, which honors “unsung heroes” who embody three broad criteria: a willingness to go the extra mile in working with older adults; a demonstrated passion for senior issues; and a clear impact in the senior community. In 2008, Anita was recognized as the National Guardianship Association’s Outstanding Affiliate Member for Minnesota for her tireless passion and commitment to the quality of life for vulnerable adults in her work with MAGiC.

Organizational memberships



Anita is a member of the National Association of Professional Geriatric Care Managers, Minnesota Association of Guardianship and Conservatorship, the National Guardianship Association, Minneapolis Area Senior Workers Association, and the Memory Care Professionals Consortium. Anita also works to positively impact the fields of vulnerable adults, unbefriended elders and surrogate decision makers via relationships with elder law attorneys, county adult protection units, and State governmental staff, as well as active participation in relevant community events, task forces, and committees. 

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